Shipping Policy

# Shipping Policy

## 📦 Delivery Areas
We currently deliver within Metro Manila (NCR) and nearby cities.

This allows us to maintain high product quality and ensure your order arrives fresh.

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## 🚚 Delivery Schedule & Cut-Off Time

All our products are freshly made daily.

- Orders placed before 12:00 PM → delivered the next working day
- Orders placed after 12:00 PM → delivered in 1–2 working days

### ⏰ Weekend Schedule

We are closed on Sundays.

- Orders placed on Saturday after 12:00 PM
- All orders placed on Sunday

👉 will be processed on Monday and delivered on Tuesday.

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## 🕒 Delivery Time Window
Delivery times may vary depending on traffic and courier routing.

Most orders are delivered:
👉 around lunchtime to early afternoon

Our courier (e.g. Lalamove) will contact you before arrival.

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## 💰 Shipping Fees
Shipping is calculated at checkout based on your location.

- Standard delivery starts from ₱150
- 🎁 Free delivery on orders above ₱1,200

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## 🍰 Freshness Guarantee
We take pride in quality:

- ✔ Made fresh daily  
- ✔ Never frozen  
- ✔ Carefully packed to preserve taste and texture  

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## ⚠️ Important Information
- Please ensure your contact number is active and reachable on delivery day  
- Incorrect or incomplete delivery details may cause delays or additional charges  
- Failed deliveries may require a new delivery booking at customer expense  

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## ❌ Returns & Cancellations
Due to the nature of our products (fresh food),  
we do not accept returns or cancellations once the order is confirmed.

If there is any issue with your order, please contact us — we’re happy to help.

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## 📩 Need Assistance?
For any questions regarding your order or delivery:

📧 Contact us at: ilfornodigio2025@gmail.com  
📱 Or message us via our social media pages

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Thank you for choosing Il Forno di Gio 🇮🇹  
Authentic Italian bakery, delivered fresh to your door